Returns and Exchanges

Return
return

Ohcoolbaby accepts returns within 15 days after receiving the order. Once we receive the notice that you want to cancel your purchase, you have 15 days to send the product back to us. Please send your return request to service@ohcoolbaby.com email us



Shipping and any other costs related to returns must be paid by you.



You are responsible for the packages that arrive at our warehouse, so we always recommend returning packages for tracking and tracing so that you can track them at any time.



If the unused, original and packaged goods are not received, we will deduct them from the refund based on the depreciation of the goods.


We do not accept refunds and returns for store promotional products



Return address:
4th Floor, No. 82, Jinjia New Village, Datang Street
Zhuji City, Shaoxing City
Zhejiang Province, China
+86 15215965899
(Oh Cool Baby Shop warehouse)


We only accept parcels sent directly to the above address, which is the Ohcoolbaby warehouse in China. We do not accept packages sent to parcel stores, delivery points or collection points. Please note that we do not recommend using it with DAO.





How to return

If you need to return the goods, please send us an email to service@ohcoolbaby.com

Please send your returned merchandise to us within 15 days after the notice that you wish to cancel your purchase.
Please write down your full name and order number on a piece of paper, and send it together with the items you want to return.
Please make sure to pack the returned items safely to prevent any damage to the product. We only accept commercial deliveries (parcel shops/access points are not accepted). We recommend that you choose a shipping method where you can receive a tracking number and tracking number. Always remember to save your delivery receipt. Ohcoolbaby is not responsible for lost return packages.

The costs related to the return are paid by you and Ohcoolbaby is not responsible.





alternatives

If you want to change a product of a different size, color or style, please place a new order in our online store. Please follow the instructions above to return the items you don't want to keep.





Refund

After we receive and accept the returned items, we will refund them immediately. Please note that the refund will be credited to the original credit card used to purchase the goods, minus any taxes or import duties (if any) incurred. Unless the entire order is returned, the original shipping fee will not be refunded.



Please note that it may take up to 10 business days for the refund to appear in your account.